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a
needs.
The internet has many different places you can
find any of our restaurant’s hours of operation and
menu offer. We chose to only make changes solely
on our own website. It is the one place on the inter-
net that we have full control of the content. We did
not make any attempt to change hours on 3rd party
sites like Trip Advisor, Facebook, or Google.
We believed that leaving our standard hours of
operation intact in those areas was more impor-
tant, as many of those platforms had a note indi-
cating that the hours may be different due to the
current situation. The BEST place you can
find current hours of operation and the cur-
rent menu being offered will ONLY be on
our websites. Or, you could give us a call.
As we look ahead to the summer, we will
be operating at 50% seating capacity inside
and whatever outside dining space we have
been able to create at each of our restaurants.
85 Main has the most limited outside dining
due to their location and the size of their patio
and will require reservations. The Vanilla Bean
Café has the most space due to their location
in the country. Dog Lane Café and Fenton
River Grill have done well creating safe out-
side seating based on state guidelines.
We are looking forward to when our
whole industry can be at full capacity. We miss our
customers and we all wish to maintain our enduring
relationship within our communities. Large chain
restaurants will have the support they need from the
companies of which they are a part. Independent
restaurants like ours rely on local support. We want
to take this moment to thank all our customers for
their patience and continued patronage as we navi-
gate these difficult times for all our restaurants. Your
patience really does make a difference.
Issue 24 Number 3 July - September 2020 Free*
Serving
Northeastern Connecticut
TM
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& Vanilla Bean Café Calendar
Information & Entertainment
#96
he second quarter of 2020 has been quite dif-
ficult for everyone. We are thinking of all our
customers at this difficult time. While the
restaurant industry was hit pretty hard, we under-
stand that many other are people having a difficult
time as well.
Beginning in mid-March, we had to switch all
our operations to take-out only. We saw sales
plunge along with most other industries and
retail operations. We furloughed 85% of our
staff and worked hard to find a way to survive.
It was a difficult and stressful time. We thank
you for your ongoing patience and support of all
our restaurants.
The hardest part was making every effort to
still be a place of hospitality when every direc-
tive that came from the state made us less and
less hospitable. Not only was it difficult to set
up and implement, we continually have to
make changes as the situation changes.
Our first steps were to create a place that
was still safe for all our employees. Then we
worked on making sure our offer was safe for
our customers, all based on recommendations
and directives from the Governor and the
Health Departments. We did our best to create
an operation that could still be fiscally viable
for a longer period. We stayed open to main-
tain employment for our staff that still wanted to
work and to provide a service for our customers that
still relied on us when they were traveling or just
short on time. Restaurants were considered essential
businesses and we worked to maintain our offer the
best that we could.
Each restaurant adjusted their hours and offer
based on what we were seeing in the way of cus-
tomers and business in the first few weeks, and then
continued to adjust the operation to meet those
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