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SOCIAL MEDIA
STRATEGY
GUIDE
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TABLE OF CONTENTS
1 Introduction
2 Where are you now?
3 Setting your Objectives
4 Know your Audience
5 Platform Selection
6 Content types by platform
7 Content Planning
8 Measurement and KPIs
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3 – Social Media Strategy Guide
INTRODUCTION
Social media marketing has matured over the last decade to
become an integral part of the marketing mix for both large
and small businesses. It can have a significant and measurable
impact on your bottom line and – when done well – can be a
powerful marketing tool. Whether you are trying to reach
a local audience or launching a brand nationwide, social
media marketing should be considered as part of your
marketing activity.
In this guide we will take you through the steps needed to
build a social marketing strategy that is appropriate to your
audience and achieves your business goals.
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4 – Social Media Strategy Guide
Section 1 – Where are you now?
SECTION 1
WHERE ARE
YOU NOW?
The first step in creating a successful and robust social media
strategy is to assess your existing social media eorts and that
of your competitors.
ASSESSING YOUR SOCIAL PRESENCE
To assess your presence you must look at the size of your
existing audience (if you have one) and how engaged that
audience is. Start by asking the following questions:
Which platforms are you on?
How many followers do you have?
How engaged are your users?
How active are you?
What type of content works well?
How many leads has this content generated?
WHICH PLATFORMS ARE YOU ON?
Where do you have a company profile? Facebook, Twitter,
Instagram, LinkedIn
HOW MANY FOLLOWERS DO YOU HAVE ON EACH?
Overall, how many people follow your Twitter account, like
your Facebook page?
HOW ENGAGED ARE YOUR FOLLOWERS?
Look at your last few posts on each platform and see how
many people liked it, commented, retweeted, etc.
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5 – Social Media Strategy Guide
Section 1 – Where are you now?
HOW ACTIVE ARE YOU?
How frequently do you post on each platform? Rarely,
monthly, weekly, daily?
WHAT TYPE OF CONTENT WORKS WELL?
Do you notice that you get more engagement (likes,
comments, retweets, etc) on a certain type of post? Do images
get a high engagement, or video content? See if you can
determine any trends with top performing content
HOW MANY LEADS HAS THIS ACTIVITY GENERATED?
How many customers you have gained from your social
accounts? Has any new business come via social?
ASSESSING YOUR COMPETITORS
Now you must assess how your presence compares to that of
your competitors. Have a look at your top three competitors
and see how their presence and activity diers to your own.
This will help you determine how large a role social media
plays in their strategy and will also give you ideas on what
platforms you should use and what content seems to resonate
with the audience.
Which platforms are they on?
How many followers do they have?
How engaged are their users?
How active are they?
What type of content works well?
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6 – Social Media Strategy Guide
Section 2 – Setting your Objectives
SECTION 2
SETTING YOUR
OBJECTIVES
Like all marketing activity, setting clear objectives is critical
to the success of your social media strategy and if you don’t
already have a social presence, the competitor audit will help
to give you a good benchmark of where you need to be.
Before setting objectives you must first consider WHY you are
planning a social media campaign. Social media activity should
be tactically run to help you solve key challenges facing your
business. For example:
DO YOU NEED TO RAISE BRAND AWARENESS?
Objective: Build followers across platforms, reach a large
audience and achieve high engagement rates
DO YOU NEED TO DRIVE MORE TRAFFIC TO YOUR SITE?
Objective: Prompt clicks through to your site from your social
content
DO YOU NEED TO BUILD BRAND LOYALTY?
Objective: Achieve high engagement rates and, in particular,
high levels of comments, retweets and shares
DO YOU NEED TO DRIVE MORE SALES?
Objective: Drive trac through to your shop and achieve
strong conversion to sales
The objectives you set and the tactical approach you take will
dier depending on the challenges you are hoping to solve.
It’s a good idea to really think about how you’ll deliver against
each objective in some detail.
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7 – Social Media Strategy Guide
Section 2 – Setting your Objectives
RAISING BRAND AWARENESS
Social media activity can have a huge impact on Brand
Awareness. Through your social accounts you can reach a
large volume of your potential customers and you can push
out engaging and relevant content. When looking to increase
Brand Awareness:
Post engaging and genuinely interesting, useful content
– for example helpful tips related to your product or
service or industry studies
Post video content, images and gifs. Visual content gets
significantly more engagement.
If you can, run competitions and giveaways to prompt
interaction
Often, when looking to increase Brand Awareness, an eective
strategy is to promote your posts or run ads – this helps
you specifically promote your content to people who are
interested.
DRIVING TRAFFIC TO YOUR SITE
Prompting click-through to your site from your content is one
of the key objectives of social media as it’s such a valuable
stage of engagement and path to sale.
Monitor the data analytics of your posts, take note of
what drives click through and what doesn’t and up-
weight relevant content accordingly.
Keep it brief. Try and entice the reader into wanting
more! If you reveal all the information in the post, there’s
no need for them to visit your website. Notice how other
brands and media publications use concise text to grab
the reader’s attention and prompt click through.
Create a clear call to action. Why would the viewer want
to click through to your website? E.g. “Find out how…” or
“Sign up early and…” are giving people a gentle push to
take the next step.
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8 – Social Media Strategy Guide
Section 2 – Setting your Objectives
INCREASING BRAND LOYALTY
Turning followers into advocates of your brand is an incredibly
valuable way of getting word-of-mouth marketing.
Create a positive brand experience by being both
accessible and a respected authority on your subject
matter. Brands that acknowledge and reply quickly to
messages with useful information will create a positive
experience that your audience are likely to share.
Reward your followers with special treatment, discounts,
early access, contests and promotions. Anything
that makes your followers feel part of an exclusive
community will provide them with ‘social currency’ and
a desire to share.
USING SOCIAL TO DRIVE SALES
Once you’ve started to build awareness of your brand you’ll
want to get a return on your eorts by driving sales. When this
objective is set it requires an isolated, focused approach as it’s
quite a dierent strategy to building a following.
Make it easy! Start by ensuring your audience can easily
access the ecommerce platform from your social media
profiles. The sales page should be clearly linked on all
social media.
Consider Pay-per-Click on Facebook. This allows you to
be highly targeted e.g. Age, gender, geography, spending
habits, interests etc. and once you’ve built up an
awareness, you’re more likely to convert to a purchase if
you focus on those most likely to convert to a sale.
Proactively searching for sales opportunities and
engaging in a helpful and authentic manner is also great
way to find leads.
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9 – Social Media Strategy Guide
Section 3 – Know your Audience
SECTION 3
SETTING YOUR
OBJECTIVES
Before launching your social media activity or refining your
strategy it is important to fully understand who it is you are
trying to connect with. Who exactly are you speaking to? This
is the cornerstone of any good strategy because once you
know the ‘who’, you can determine ‘where’ you should speak
to them and ‘what’ you should say. It also helps you know who
to actively target with any promotional activity.
When you’ve clearly defined your target audience with a
focused demographic, research their social media usage. Ask
people within that category what platforms they use, how they
interact with brands, what content they like and don’t like. This
will be a huge help in defining your approach to social.
Creating audience personas and really getting a clear picture
of your audience is an important step towards ensuring you’re
talking with the right people in the right place.
CREATE AUDIENCE PERSONAS
Audience Personas are fictional, generalised representations
of your ideal customers. Personas detail specific information
about a fictional customer that represents a key customer
group. Creating Personas for your social media activity is
incredibly helpful in targeting your activity.
Ideally Persona creation should be based on audience
research, however if this is not possible take an informed view
on Persona creation based on your knowledge of your own
customers and your dierent audience types. Any hypotheses
can be tested as you progress with your social media activity.
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10 – Social Media Strategy Guide
Section 3 – Know your Audience
We have given an outline of what to aim to include in your
persona below but for more details see Digital Marketing
Strategy Guide Intermediate Level
Who Key Characteristics Social behaviour
• Job
• Marital status
• Age
• Gender
• Location
• Income bracket
• Hobbies
• Interests
• Attitude to your
industry (actively
involved, keen user,
necessity)
• Attitude to your brand
(i.e. very engaged,
indierent, transient)
• Why are they using social
media? (Browsing, job
hunting, networking,
looking for information,
looking for inspiration)
• Are they likely to be
prolific users of social?
• Platform preferences – if
known (facebook, twitter,
instagram)
This insight into your audience will help you determine which
platforms you should focus on and what type of content you
should post.
SETTING THE TONE
It’s important to spend some time thinking about the type
of brand you want to be on social media. Will you go for a
professional, practical tone or will you go for a fun and ‘human’
approach to content and messaging?
It’s worth bearing in mind that social media platforms are
primarily for people to interact with people and brands that
take the human approach are much better received.
Whatever the tone, it’s important to make sure it’s consistent.
Playful one day and corporate the next won’t appear genuine
to your audience. If you have more than one person managing
the social media activity then make sure they fully understand
the tone of voice. A good way is to make sure the social voice
fully reflects the company culture.
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11 – Social Media Strategy Guide
Section 4 – Platform Selection
SECTION 4
PLATFORM
SELECTION
Once you’ve set your objectives and understand your
audience it is time to select the right platform or platforms
for your communications. To do this you need to understand
where each channel excels and how it can help you at the
relevant point in your customer journey.
If you’re thinking about using more than one social channel,
you also need to consider the type of content people consume
within dierent channels. A lengthy and informative blog post
might work for LinkedIn, but cross-publishing this onto Twitter
may not work so well. But you can always create a cut-down
or visual representation of the same content.
FACEBOOK
Facebook is the world’s most popular social network with over
1.8 billion users. It is also highly developed for business use,
with a huge ‘brand’ population all hosting their own branded
pages and a sophisticated advertising platform.
It might feel like Facebook is old news in the digital world with
newer platforms such as Instagram and Snapchat getting so
much attention from younger audiences, but it’s still huge with
nearly 90% of 18-29 year old internet users logging in. It’s also
a great platform for reaching older audiences with 84% of 30-
49 year olds and 72% of 50-64 year olds.
Facebook’s longevity has enabled it to become an eective
and valuable platform for brands. Whilst newer networks are
still working out how to engage their audience with brand
communications, Facebook is a solid place to start distributing
content and building a following.
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12 – Social Media Strategy Guide
Section 4 – Platform Selection
Brand presence is widely accepted on Facebook with users
willingly engaging with brands on the platform. Facebook’s
News Feed is a very visible place for social posts, it’s one of
the best places for you to distribute your content in order to
increase brand awareness and drive website trac.
The Facebook audience generally responds best to visually
engaging posts that are entertaining, informative, inspirational
or rewarding. The best content types to use would be photos,
videos, quizzes, competitions, and digestible snippets of
visually engaging facts and infographics and links to guides.
It’s also a good idea when establishing an audience to take
advantage of Facebook’s targeting capabilities that allow you
to tailor your messages to users with certain interests.
Tips
Optimise: Optimise content to encourage sharing and
engagement. Set a character limit of 150-200
Use Images, video, gifs: Accompany all posts with an
image or video to boost content reach and engagement
Links: Link back to the website as often as possible to
drive trac
Promoted posts: Promote important posts to reach
a targeted, new audience
Call to Action: Give each post a call to action, however
small. This keeps the audience engaged
Frequency: Post consistently, up to once a day.
Do not post several times in one day and then not
again for a week
TWITTER
Twitter has over 315m users worldwide and is the original
‘micro-blogging’ site with over 500m tweets sent daily. Like
Facebook, twitter is also designed for business use, with its
own advertising platform and wide uptake among brands.
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Section 4 – Platform Selection
Twitter provides a double benefit to organisations, it allows
brands to engage directly with their audience and also to
engage with key influencers within each target market, such as
reporters, social influencers, prominent individuals in a given
field, etc.
Users are also happy to interact with brands on Twitter, with
many using it as a ‘go-to’ for latest brand updates, information
and also as a customer service tool. The Twitter audience
responds best to entertaining and informative content. The
best content types to use would be links to guides, news
updates, images, and re-tweeting Twitter messages of key
influencers within a given industry.
In the early stages, Twitter could be a useful tool in raising
awareness of your business among its key audiences and in
reaching out to influencers and experts within a given industry.
It will also be useful as a tool for reaching out to traditional
media outlets such as newspapers and journals.
Bear in mind that 34.5% of consumers prefer to connect to
customer service agents via social media (Sprout Social Q2
2016) and in time it may become a primary tool for customer
service.
Twitter also gives you a useful insight into your prospects
personal life, likes, and interests are. It's a great listening tool
and can be a useful tool for developing your selling strategy.
Eective use of Twitter would incorporate hashtags as an
awareness and visibility-boosting technique. Internet users are
using hashtags to search for new products and solutions, so
have a think about what drives customers to your product and
use hashtags that naturally fit around that niche.
Tips:
Twitter Ads: use Twitter Ads to promote your content to
a targeted audience
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Section 4 – Platform Selection
Hashtags: use relevant hashtags, to categorise your
content within a certain theme. E.g. A travel business
might hashtag a relevant post #summersun and their
content would appear under all #summersun content
Monitoring: keyword monitoring and hashtag
monitoring are important to have an eye on what people
are saying about your brand category or similar brands.
This will provide an opportunity for you to proactively
pitch your business. It will also allow you to find content
which you might want to share.
Short and sweet: keep copy on tweets as punchy as
possible, and always try to leave enough characters for
an image. If you want to post a link and an image, this
will take up 46 characters, leaving just 96 for copy.
Use images: images boost engagement with the post
Optimise images: where possible, optimise images to
1024x512 for Twitter.
Respond: respond to all queries, comments, feedback
received through Twitter to increase brand favourability
Post consistently: Twitter moves fast. Don’t be afraid to
post more than once a day but try not to leave long gaps
in between tweets
Vary content: build up a content calendar to ensure a
variety of content is scheduled for the upcoming month,
and supplement that with reactive content
Monitor trending topics and be proactive: Everyday,
there are dierent trending topics and hashtags. It’s good
practice to monitor these daily and where appropriate, to
jump onto a trend and create your own spin on it.
LINKEDIN
LinkedIn has over 450 million users worldwide and is the
world’s largest professional social network. Its main purpose is
to facilitate networking between professionals by connecting
colleagues with each other and by connecting businesses
to existing and potential employees. It is also a place where
people within an industry can share ideas and interact via
LinkedIn Groups.
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Section 4 – Platform Selection
The fastest growing demographic on LinkedIn is students and
grads so if you’re looking to reach a young audience then
LinkedIn could be a good option. There are around 20m users
in the UK.
LinkedIn is heavily focused on businesses, with a sophisticated
advertising platform, detailed insights and the opportunity to
create branded pages. Due to the nature of the network users
expect to connect and interact with organizations on this
platform.
The potential of LinkedIn for brands is to build trust and
authority, establish thought-leadership through sharing
content-pieces and cultivate an involved network. LinkedIn
requires a good amount of dedicated time to work well, with
active posting of organizational news, information sharing,
career opportunities and participation within Groups.
It’s good to think of LinkedIn users as ‘information junkies’!
Provide your audience with useful, interesting content that
will be of value to them socially and professionally, and you’ll
become a trusted source.
Tips:
Create a healthy company page – Spend some time
getting a great looking cover photo and a well thought
through introduction. Your brand page needs to look
impressive and fully complete.
Monitor how well your posts do – Keep a track of
impressions, clicks and shares and adjust your content
depending on how well it performs.
Consider targeting specific audiences when you
post – If you have a diverse audience you can select
whom to deliver content to, E.g. By Industry, location or
demographic.
Update regularly – It’s good to get into the habit of
posting content regularly to ensure you’re attracting new
and repeat visitors. The key is to provide on-going value.
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Section 4 – Platform Selection
INSTAGRAM
Instagram is an online photo-sharing, video-sharing social
networking service. It has over 600 million users worldwide
(with approx.19m in the UK). It is completely image and video
centric so users cannot post text-only messages.
Instagram can provide strong results for businesses that use it
to inspire and engage their users. However, in order to make
this platform work, you must commit to sharing a frequent
stream of high quality, inspiring and engaging photos and
videos.
Instagram works best for brands that promote or sell an
aspirational lifestyle and that tap into current trends using
appropriate hashtags to gain followers. In the UK, fashion
and automotive brands are the highest ranking, but food and
sports brands are also doing well with high quality aspirational
content.
Working out the best content to post can take a while, so it’s a
good idea to spend some time on the ‘explore’ and ‘following’
tabs to find our what your followers are engaging with.
Relevant hashtags will ensure your content reaches a wider,
relevant audience and the more engagement your content
gets, the more likely it’ll be featured within ‘explore’ which can
expose your posts to a massive audience.
Targeted content is the key to great engagement, and great
engagement will eventually grab you a feature on the explore
tab, massively multiplying your potential reach.
Tips:
High quality visuals – don’t flood Instagram with your
logo! Think: visually appealing and interesting content
Controlled use of hashtags: Use hashtags, sparingly.
The overuse of hashtags can look ‘spammy’ – stick to 4
or 5 relevant hashtags to expand the reach of your image
or video.
Engage: Engage with other accounts relevant to your
brand – commenting on a high profile account’s image
or video will give you more visibility to your audience.
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Section 4 – Platform Selection
Monitor: Monitor hashtags and keywords to gain a view on
who is talking about your brand category or competitors
PINTEREST
Unlike Twitter and Facebook, which are primarily communication-
based platforms, Pinterest has a strong commercial element
and *55% of Pinterest users visit the platform to find or shop for
products. *KPCB Internet Trends report 2016
Pinterest can be a highly eective tool for targeting consumers
in the 'planning' mindset and it’s a great tool for inspiration and
aspiration. Pinterest is a great platform for discovering new brands
and also oers some eective targeting tools, allowing you to
add keywords and target specific users to increase your brands
visibility and drive conversions.
If you have an online shop, then Pinterest could be a really
strong tool for driving web trac and is definitely worthy of
consideration.
Tips:
Post compelling images that people will want to share
Try text overlays to help people browse and discover your
content faster
Add the Pin it Button to your website for people to easily
save ideas and products to Pinterest
Create detailed descriptions of your content
Create themed boards. E.g. If you’ve got a new product
design or logo to launch Pinterest allows you to connect
written, photo, and video content under one heading. (Pins
created for themed boards should also make sense on their
own so people can re-pin)
Besides the Pin It button, you can also add a Follow
button in a prominent position on your webpage so your
customers can easily find you
Consider adding lists or how-tos in the text overlay
It is also a good idea to optimize your website to allow Rich
Pins, or Pins that show extra information on the Pin itself.
Pinterest currently has six types of Rich Pins: app, movie,
recipe, article, product, and place.
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Section 5 – Content types by platform
SECTION 5
CONTENT TYPES
BY PLATFORM
FACEBOOK
Exclusive oer codes e.g. “receive 10% when you book
online using the code xxx.”
Regular competitions to engage the audience
Brand related news stories and stories
Brand category related news and stories
Photos, gifs, video, infographics
User generated content (UGC) – customer stories,
engagements, good feedback etc.
Being aware of key dates and using events to tap into
seasonal/trending content. E.g. summer holidays, bank
holidays, Valentine’s Day etc.
Sharing other relevant content from Facebook or other
channels
TWITTER
Sharing blog posts to drive trac to your website
Re-tweeting followers and following images/tweets
Sharing interesting content about your brand / category
(shareable content)
Promoting Instagram images through Twitter
YouTube videos / Discount codes / Competitions
Promotions
Creating content around trending topics (using relevant
Hashtags)
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Section 5 – Content types by platform
INSTAGRAM
High quality shots and videos
User generated content (UGC) re-posting content from
your existing followers will increase brand favourability
Hashtags are key to using Instagram successfully and
relevant, popular hashtags must be used to accompany
the posts
LINKEDIN
Publish owned articles and articles from credible sources.
Industry insights, brand category and business insights.
Share good news (business-focused, awards etc).
Avoid being ‘salesy’ and avoid anything overly political or
controversial.
Maintain a professional tone of voice – this isn’t quite the
same as Facebook so it’s good to have a more business
approach.
Share other people’s articles from Linked In Pulse (a
collection of publishers content)
PINTEREST
Instructographics (or infographics) are useful because of
their DIY, how-to nature.
Rich Pins: There are four dierent types:
Product Pins – Real-time pricing, availability and info on
where to buy your product.
App pins - so people can download your app without
leaving Pinterest.
Recipe pins - ingredients, cooking times and serving
sizes.
Article pins - a headline, author and story description.
Board names should be engaging and reflect the
personality of your brand.
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Section 6 – Content Planning
SECTION 6
CONTENT
PLANNING
CONTENT CALENDAR
In order to manage your on-going communications eectively
you’ll need to plan ahead with a content calendar. This will not
only make sure you have your content ready in plenty of time
to publish, it’ll also let you plan around key industry events
and other important dates. The further ahead you plan your
content, the more likely you’ll be to have a consistent flow,
which is key to building up a following.
There will be times when you’ll want to react quickly to a
current trend or piece of news, timely posts can get a lot of
shares. So it’s good to allow for flexibility. You might want to
aim for 80% proactive and 20% reactive content.
Once you’ve established the brand tone, content territory,
audience personas and the best platforms to use, start to map
out a content plan. It’s a good idea to segment the content by
objective too - i.e. awareness building, drive to site, or drive
sales.
When it comes to publishing and promoting your content, the
next steps are measurement (detailed below) and adaption.
Keeping a close eye on what works well and what doesn’t will
allow you to optimise the best performing content on your
network.
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Section 6 – Content Planning
FREQUENCY & CONSISTENCY
Don’t expect to go viral after a few posts. It’s a busy market out
there and your customers are bombarded with a lot of content
on a daily basis, so it’ll take a while for your message to cut
through.
It’s important to maintain a consistent presence and tone
– without overloading your audience and risk getting
unfollowed, so finding the right balance is important.
The frequency will vary by platform (and objectives) but
‘quality over quantity’ is a good rule of thumb. The more
relevant and interesting the content, the more likely it will be
shared and liked. If you find the content genuinely interesting,
it’s likely some other people will too. And that’s more impactful
than ‘wallpaper’ posts.
ORIGINAL CONTENT VERSUS REPOSTS
It’s also important to get the right balance between original
content (images, videos, news about your brand) and reposts
(supporting content related to your brand category or brand
positioning).
Having a clearly defined strategy that links to your USP will
help you widen the scope of content you can reference back
to your brand, which is important for building brand awareness
in the early stages when you may not have a great deal of
content.
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Section 7 – Measurement and KPIs
SECTION 7
MEASUREMENT -
KEY PERFORMANCE
INDICATORS
In order to achieve the objectives for Facebook outlined above,
measurement and learning from what works and what doesn’t
is key. Facebook’s Insights platform oers in-depth stats on
each Facebook post and provides the most up-to-date and
accurate figures on your audience and your posts’ interactions.
Key metrics to look at to analyse Facebook performance:
Volume of likes – the number of people who like the
page
Reach – how many people have seen your content
Engagement - how many people engage with the
content (likes, comments, shares)
Click-throughs – how many people have visited the
website from the posts
Conversions (tracked in Google Analytics) – how many
people clicked to the website then booked a tour
For promoted posts, you should measure:
Paid Reach – the number of people who saw the post
because you promoted it
Organic Reach – the number of people who saw your
post naturally
Actions – the number of clicks, likes, comments and
shares on the post
Cost per action – Total Cost divided by Total Actions
Cost per Click – Total Cost divided by Total Clicks
Conversions – the number of bookings tracked in
Google Analytics from clicks on the post
Conversion rate – the Number of Bookings divided by
Total Clicks
Cost per Conversion – Total Cost divided by Total
Conversions
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Section 7 – Measurement and KPIs
TWITTER MEASUREMENT
To determine the success of the content against the key goals
and objectives, it’s important to keep an eye on:
Key metrics to analyse Twitter performance:
Followers – the number of people following your
account
Reach – how many people saw the content
Engagements – how many people clicked, re-tweeted or
commented on the content
Click-through – how many people visited the website
Conversions (tracked in Google Analytics) – how many
people clicked to the website then purchased
For promoted tweets, you should measure:
Impressions – the number of times your promoted tweet
is shown
Engagements - how many people clicked, re-tweeted or
commented on the promoted content
Clicks – how many people clicked on the post
Cost per engagement – Total Cost divided by Total
Engagements
Cost per Click – Total Cost divided by Total Clicks
Conversions – the number of sales tracked in Google
Analytics from clicks on the post
Conversion rate – the Number of sales divided by Total
Clicks
Cost per Conversion – Total Cost divided by Total
Conversions
INSTAGRAM MEASUREMENT
Currently, Instagram doesn’t oer an analytics package,
however you can measure the basics: likes, comments and
followers. The key to measurement is learning month to
month and posting more of what works and less of what
doesn’t. This will highlight what types of posts the audience
resonates with which will inform future content strategy.
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Section 7 – Measurement and KPIs
Tips:
Controlled use of hashtags: Use hashtags, sparingly.
The overuse of hashtags can look ‘spammy’ – stick to 4
or 5 relevant hashtags at the most to expand the reach of
your image or video.
Engage: Engage with other related accounts.
Commenting on a high profile account’s image will
instantly provide more visibility within the audience
you’re trying to reach.
Monitor: Monitor hashtags and keywords to gain a view
on who is talking about your brand category.
LINKED IN MEASUREMENT
The Analytics tab provides companies with metrics and trends
about their company page. Company page administrators can
view very rich data about their company page, these include:
UPDATES:
Impressions
The number of times each update was shown to LinkedIn
members.
Clicks
The number of clicks on your content
Interactions
The number of times people have liked, commented on or
shared each update.
Followers Acquired
How many followers you gained by promoting each update.
FOLLOWERS:
Follower Demographics
A breakdown of who’s following your company
Follower trends
Showing how your number of followers has changed over
time.
How You Compare
Your number of followers compared with other companies.
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25 – Social Media Strategy Guide
Section 7 – Measurement and KPIs
VISITORS
Unique Visitors to your brand page
Visitor Demographics – details on who’s visiting your page
Onsite Measurement
EVALUATE YOUR SOCIAL MEDIA STRATEGY
REGULARLY
As with any strategy it is important to regularly evaluate the
performance of your activity against your objectives and alter
your tactics or pivot your strategy as needed.
Once you have set up your accounts and developed a social
media management routine, schedule regular temperature
checks for all your channels to maintain a steady presence.
Carrying out a monthly review of activity is a good idea so you
can review the performance of your recent posts and activity.
Pull out a simple table against your key metrics (such as total
followers, reach per platform, clicks to site etc) to track month
on month activity.
It is also valuable to deep dive into your social stats every
few months. The on-platform analytics tools provided by
each platform are a good place to start and there are also
tools like SocialBro and Hootsuite’s ‘Grade Your Social’ which
evaluate your Social presence with one click; you can receive
reports on your engagement, reach and profile strength. If
you find that your customers don’t engage as well on one of
your social channels, check to make sure you haven’t been
neglecting that channel. Likewise if you find that a certain type
of post performs well, factor more of these into your content
calendar.
power up your business
26 – Social Media Strategy Guide
Section 7 – Measurement and KPIs
CONTACT YOUR LOCAL BUSINESS GATEWAY OFFICE
Get expert advice on this and a wide range of topics for free
at your local Business Gateway oce.
bgateway.com/local-oces
Over time you may find that the original objectives for your
social activity shift – for example where you once were trying
to boost sales, you are now aiming for brand loyalty. This is a
natural evolution of your marketing activities and means that
it is time to alter your approach. Revisit your original activity
and head back to the start of this guide to work up your new
strategy.