Page 1 of 12 FASuite™ - System Requirements and Compatibility
Version 21.1.x
FASuite™
System Requirements and Compatibility
Version 21.1.x | October 2021
Software Compatibility
Databases
Oracle 11g
R2
Oracle 12c R1
Oracle 12c R2
Oracle 18*
Oracle 19
MSSQL 2008
R2 SP3
MSSQL 2012
SP4
MSSQL 2014
SP2
MSSQL
2014 SP3
MSSQL 2016 SP1
MSSQL
2016 SP2
MSSQL
2016 SP3
MSSQL 2017
MSSQL 2019
18.0.x x x x x x x x x
19.0.x x x x x x x x x
19.1.x x x x x x x x
20.0.x x x x x x x x
20.1.x x x x x x x x
21.0.x x x x x x x
21.1.x x x x x x x
Database Tier Network Protocol Support
All network protocols supported by Oracle SQL (.NET and/or MSSQL).
Database Tier Operating System Support
Any OS supported by Oracle or MS SQL Server*N
Oracle Authentication Protocol
For Application versions older than 21.0.x, Protocols above version 11 is not supported. Add
SQLNET.ALLOWED_LOGON_VERSION_SERVER = 11 to all server sqlnet.ora files.
*Oracle 18 is at End of Life by Oracle by July 2021 and will no longer be supported by AssetWorks past this date,
for any reason.
Software Compatibility
Page 2 of 12 FASuite™ - System Requirements and Compatibility
Version 21.1.x
Application Servers
Application Servers
32-bit Windows
2008
64-bit Windows
2008 R2
64-bit
Windows
2012 / 2012 R2
64-bit
Windows 2016
64-bit
Windows 2019
64-bit
Windows 2022
18.0.x x x x x
19.0.x x x
19.1.x x x x
20.0.x x x x
20.1.x x x x
21.0.x x x x
21.1.x x x x*
*Certification will not occur until a release within the year 2022.
HTTP Servers
Microsoft IIS 8 Microsoft IIS 8.5 Microsoft IIS 10
18.0.x x x x
19.0.x x x
19.1.x x x
20.0.x x x
20.1.x x x
21.0.x x x
21.1.x x
Application Tier Network Protocol Support
All network protocols supported by Oracle SQL *Net and/or MSSQL
Operating Systems & Browsers
Page 3 of 12 FASuite™ - System Requirements and Compatibility
Version 21.1.x
Operating Systems & Browsers
Operating Systems
Supported for use of Graphical User Interface (GUI)
64-bit Windows 8.1 64-bit Windows 10
18.0.x x x
19.0.x x x
19.1.x x x
20.0.x x x
20.1.x x x
21.0.x x
21.1.x x
Graphical User Interface Network Protocol Support
All network protocols supporting TCP/IP
Browser Versions
Supported for use of Web Modules on both Desktop and Tablet Operating Systems
IE 11 Edge Chromium Chrome
18.0.x x x
19.0.x x x
19.1.x x x x
20.0.x x x x
20.1.x x* x x
21.0.x x x
21.1.x x x
Primary certifications performed in Windows-based desktop operating system environments.
Other supported operating systems or platforms may have specific limitations per-device based on
hardware or software.
Internet Explorer compatibility mode is not supported.
Firefox has known compatibility issues and is not recommended.
*Mapping is not supported if using IE11.
Security
Page 4 of 12 FASuite™ - System Requirements and Compatibility
Version 21.1.x
Security
TLS Protocols
The latest TLS protocols are recommended to ensure safety of data. Verify that secure software
runs using TLS 1.2.
Single Sign-On Methods*
Integrated
Windows
Authentication
Central
Authentication
Service (CAS)
CA Site
Minder /
OpenID
Active
Directory
Federation
Services
(ADFS)
Shibboleth
Azure Active
Directory
(Azure AD)
LDAP
Authentication
Security
Assertion
Markup
Language
(SAML) 2.0
18.0.x x x x x x x
19.0.x x x x x x x x
19.1.x x x x x x x x
20.0.x x x x x x x x
20.1.x x x x x x x x
21.0.x x x x x x x x
21.1.x x x x x x x x x
* AssetWorks certification is done against standard configurations as documented in the Configurator Guide. AssetWorks
does not certify customer-specific configurations. Customers are responsible for all configuration and testing of their
authentication methods
Python
Support for custom Python scripting is moving to end of support in version 22.0. For any on-
premise customer utilizing a python script with their Graphical User Interface (GUI)
installation(s) – this would be something such as a 2024.py script - for custom validation, this
method will at that time no longer be supported. This does not apply to hosted customers, as
that feature is not supported within the AssetWorks’ hosted environment.
For more information on installing the 32- or 64-bit application, refer to the Application
Installation – Installing and Enabling Access.
For more information, please see the Hot Sheet.
Reporting Servers
Page 5 of 12 FASuite™ - System Requirements and Compatibility
Version 21.1.x
Reporting Servers
Crystal Reports 2013 SP9 Crystal Reports 2016 SP7 Crystal Reports 2020* SP1
18.0.x x
19.0.x x
19.1.x x
20.0.x x
20.1.x x
21.0.x x
21.1.x x
• To use the Reporting modules (both external and traditional reporting) version 18 and forward,
you must upgrade the Crystal Reports Runtime components to match the Crystal Reports
server.
• Important: Two versions of Crystal cannot be installed side by side. Therefore, the Enterprise
Asset Management software cannot be run on the same server box (or VM) concurrently with
any other versions of this application.
*
Crystal Reports 2020 is now 64-bit only.
Hardware Requirements
Page 6 of 12 FASuite™ - System Requirements and Compatibility
Version 21.1.x
Hardware Requirements
Server Specifications
The following tables highlight the server hardware specifications for a standard small, medium
or large operation.
The size of your operation is based on the number of concurrent users, number of active assets,
and other variables specific to your organization. The sizes defined below are based on active
assets. For a specific sizing evaluation, contact a company representative familiar with your
configuration.
Hardware Requirements – Small Operation
For operations which are Fleet only or less than 1000 active assets
CPU Cores RAM Storage Space Network Card
Application/Web,
Reporting, Integration
Server
2.4GHz Quad 8GB 100GB 1Gbps
*The Application/Web, Reporting and, in some cases, the Integration Server are often combined onto
one machine for smaller operations.
For Organizations utilizing Advanced Indexing, use at a minimum the configuration recommended for
Medium Operations. This configuration is not recommended.
Database Server 2.4GHz Quad 8GB 100GB 1Gbps
Hardware Requirements
Page 7 of 12 FASuite™ - System Requirements and Compatibility
Version 21.1.x
Hardware Requirements – Large Operation
For operations that:
• Have over 100,000 assets and utilize Mapping
• Have more than 100 active Locations
• Have a larger fleet with an asset count of 200 or more
• Have more than 20 active MAXQueue integrations
CPU Cores RAM Storage Space Network Card
Application/Web Server* 2.4GHz Quad 64GB 250GB** 1Gbps
Reporting Server 2.4GHz Quad 16GB 100GB 1Gbps
Integration Server 2.4GHz Quad 32GB 150GB 1Gbps
Database Server 2.4GHz 8 32GB 500GB 1Gbps
*Minimum of two servers with an installation of app and web on each. For any organization using
Advanced Indexing, a minimum of 32GB of RAM is required on the server, which is assumed to be the
Application/Web Server for the purpose of this guide.
If your organization has over 10,000 assets, please consult prior to purchase of hardware for
recommendations based upon your expected usage.
**Users may need additional storage space for the Application/Web Server depending on the size and
amount of files that will be uploaded.
Utilization of a load-balancer appliance is recommended for operations of this size.
Hardware Requirements – Medium Operation
For operations utilizing Mapping or more than 10 active integrations
CPU Cores RAM Storage Space Network Card
Application/Web Server 2.4GHz Quad 64GB 120GB* 1Gbps
*Users may need additional storage space for the Application/Web Server depending on the size and
amount of files that will be uploaded.
For any organization using Advanced Indexing, a minimum of 32GB of RAM is required on the server,
which is assumed to be the Application/Web Server for the purpose of this guide. If not utilizing this
feature, or in a Test environment, 16-32GB may meet organizational needs.
Reporting Server 2.4GHz Quad 8GB 50GB 1Gbps
Integration Server 2.4GHz Quad 16GB 100GB 1Gbps
Database Server 2.4GHz 6 32GB 250GB 1Gbps
Hardware Requirements
Page 8 of 12 FASuite™ - System Requirements and Compatibility
Version 21.1.x
Hardware
Workstation Recommendations
• Microsoft Windows Workstation (Laptop or Desktop) with supported Operating System
and compatible/supported browser.
• Minimum Monitor Resolution 1024 x 768
• 1000+ Mbps Ethernet NIC
Laser Wedge Scanners
• DataLogic Gryphon
• QuickScan I QM2400
• USB
Label Printers
• Intermec printers supporting the IPL programming language.
• All Zebra printers supporting the ZPL and EPL programming languages
Mapping and GIS Requirements
Page 9 of 12 FASuite™ - System Requirements and Compatibility
Version 21.1.x
Mapping and GIS Requirements
The following tables reflect supported providers for 18.0 and forward. Please note that prior to
18.0 Esri was the only tile provider supported and recommended for both web and mobile
applications.
These services are not owned or maintained by AssetWorks, as such we cannot guarantee their
performance or availability.
Tile Services
Map Tile
Provider
Supported
in Web
Mobile
Connected
Mobile
Disconnected
Licensing Requirements
Bing
x
Requires a Bing Maps Enterprise License
(provides access to the required Bing Maps
Enterprise Key)
To obtain a license see Microsoft’s
Licensing Options page at:
https://www.microsoft.com/en-
us/maps/licensing
For complete terms see:
https://www.microsoft.com/en-
us/maps/product/terms
Esri x x x
ArcGIS Server – Standard or Advanced
Edition (not Basic).
Version 10.5 or above.
To obtain see:
https://enterprise.arcgis.com/en/
Mapbox x x x
Requires Service Key and Client ID.
OpenStreet
Map (OSM)
Test only.
Not for use in
production
x x x
Use of this free service must adhere to
the provider’s title policy which does not
allow the usage of their service in a
production environment.
The use of tile services that does not adhere to the provider’s service usage policy is not
supported. Organizations that use map services are expected to research and obtain any
necessary licenses and to comply with all restrictions and limitations imposed by those services.
Mapping and GIS Requirements
Page 10 of 12 FASuite™ - System Requirements and Compatibility
Version 21.1.x
Geocoding Services
Geocoding
Provider
Supported
in Web
Mobile
Connected
Mobile
Disconnected
Licensing Requirements
Esri
x x
x
ArcGIS Server – Standard or Advanced Edition
(not Basic).
Version 10.5 or above.
To obtain see:
https://enterprise.arcgis.com/en/
End of Customer Support Notices
Page 11 of 12 FASuite™ - System Requirements and Compatibility
Version 21.1.x
End of Customer Support Notices
End of Support Date Software Version
All products versions prior to 16.0.x are no longer supported.
Sept. 1, 2019 FASuite 16.0.x
Dec. 31, 2020 FASuite 17.0.x, All MobileFocus Pocket PC Handheld Versions
Dec. 31, 2021 FASuite 18.0.x
June 30, 2022 FASuite 19.0.x
Dec. 31, 2022 FASuite 19.1.x
June 30, 2023 FASuite 20.0.x
September 30, 2023 FASuite 20.1.x
April 30, 2024 FASuite 21.0.x
October 31, 2024 FASuite 21.1.x
Product No Longer Supported in Version:
Windows 2000 Server
Oracle 8.1.5+
Oracle 9.x
MSSQL 2000
FASuite 6.3 and greater
Crystal Reports XI FASuite 6.4 and greater
Internet Explorer 6
MobileFocus 5.4
FASuite 12.0 and greater
Windows XP
Windows Server 2003
Oracle 10g R2
MSSQL 2005
Internet Explorer 7
Crystal Reports 2008
800x600 GUI Resolution
FASuite 15.0 and greater
Internet Explorer 8
Windows Vista
Windows 7
FASuite 16.0 and greater
Internet Explorer 9 FASuite 17.0 and greater
End of Customer Support Notices
Page 12 of 12 FASuite™ - System Requirements and Compatibility
Version 21.1.x
Internet Explorer 10
Crystal Reports 2013 SP4
Oracle 11g R1
FASuite 18.0 and greater
Oracle 11g R2, 12C R1
MSSQL 2008 R2 SP3
FASuite 19.1 and greater
Internet Explorer 11 FASuite 21.0 and greater
Crystal Reports 2016
All SPs
FASuite 21.1 and greater
Support for Python Scripting FASuite 22.0 and greater
Classic Purchasing (CENTRALLY
or BY LOCATION) is now a
legacy feature*
FASuite 22.0 and greater – A code will be required to continue
use of certain legacy features
*It is recommended to migrate away from legacy features, as support for these features will cease in
a future version. Contact Customer Care for further information about migration options.
